Refund & Cancellation Policy – Soolo Beauty Salon

At Soolo Beauty Salon, we prioritize customer satisfaction and strive to deliver the best home beauty services in Dubai. This policy outlines our guidelines regarding cancellations, refunds, and rescheduling.

1. Cancellation Policy

Cancellation by the Client

• Free Cancellations: Clients may cancel their appointment at least 6 hours before the scheduled time without any charges.
• Late Cancellations: If a cancellation is made less than 6 hours before the appointment, a 50% cancellation fee of the booked service will be charged.
• No-Show Policy: If the client is unavailable at the scheduled time without prior notice, the full amount will be charged, and no refund will be provided.

Cancellation by Soolo Beauty Salon

• If we need to cancel or reschedule your appointment due to unforeseen circumstances, we will notify you as soon as possible.
• If a suitable rescheduling option is not available, clients will be eligible for a full refund for prepaid services.

2. Refund Policy

Service-Related Refunds

• No Refunds for Completed Services: Due to the nature of our beauty services, we do not offer refunds once a service has been completed.
• Unsatisfactory Service: If you are not satisfied with your service, please notify us immediately so we can address the issue. Refunds will only be considered if there was a service failure.
• Allergy or Skin Reactions: Clients are responsible for informing us of any allergies or skin sensitivities before booking. We are not liable for adverse reactions resulting from undisclosed conditions.

Prepaid Services and Packages

• Refunds for prepaid service packages will only be issued under exceptional circumstances at our discretion.
• Any partially used service package or membership is non-refundable.

3. Rescheduling Policy

• Clients may reschedule their appointment at least 6 hours before the scheduled time without any additional charges.
• Rescheduling within 6 hours of the appointment will be treated as a late cancellation and may incur a 50% charge.

4. How to Request a Refund, Cancellation, or Reschedule?

To request a refund, cancellation, or rescheduling, please contact us through:

• Phone/WhatsApp: 0561665946
• Email: info@soolo.ae
• Website: Soolo.ae

Our team will review your request and respond within 24 hours.

5. Policy Acceptance

By booking a service with Soolo Beauty Salon, you agree to this Refund & Cancellation Policy.

For any further questions or concerns, please feel free to contact us.